When the management practices and processes no longer serve the business agenda, the result is organization bankruptcy - where leaders are held hostage by the very operational practices and processes they built.

When a leader's emotional energy becomes drained and their commitment and courage wanes the result is personal, emotional bankruptcy. A vital emotional contract is an essential requirement for strong leadership.

The measure of health and vitality of an organization's culture is the strength and validity of the contracts that customers and employees have with it.

We have found three personal contracts and three organizational propositions form the architecture for successful culture building.

Our Mission is...
...to increase individual productivity and organizational profitability by designing and implementing change strategies which result in improved individual, team and business performance, and enhanced commitment to future results.

Human Resources Management
Our professional consultants are experienced Human Resource leaders with diverse industry experience. Our Human Resource services include:

1. Aligning Culture, Business Strategy and Leadership
2. Organization Design and Development
3. Leadership Succession and Development
4. Executive Coaching
5. 360 Feedback Tool Development and Implementation
6. Employee Attitude and Culture Surveys
7. Human Resources Strategy Development
8. Employment and Retention Strategies
9. Employee Communications Strategies
10. Management Orientation and Training
11. Compensation and Reward Systems

Organization Assessment
Insight Consulting has developed innovative methods and tools to provide insight and understanding of:

(PII) **Individual, team and organizational behavior-Personal Insight Inventory

(OPII) **Organization culture and practices-Organization Practice Insight Inventory

Fact: Our organizations are undergoing profound change.

Challenge: How do you create a new organization that will posture you to be a long term market leader recognized for quality products and services that add distinctive value? The rules of market driven competition, where the customer determines whether or not value has been created and provided, requires that we redesign our organizations to meet the expectations of our customer and partners rather than the wants and needs of our old cultures.

Insight Consulting's Response: Our innovative tools provide leaders with the data and information necessary to understand an existing culture through its value proposition, expectation proposition and culture proposition (OPII). We then help determine the fit with their business strategy and develop a culture change agenda. Secondly, we provide insight into the role contract, expectation contract and emotional contract (PII) of the people in the organization in order to build teams and relationships throughout the organization that are focused on the creation of value for both external and internal customers. Once the focus for work is on customers, managers and their teams must assess their current work priorities, i.e., who does what and how well they do it, and establish customer-focused work performance priorities (WPII).

Our approach aligns people and the work they do with an organization culture that has the capacity to learn new competencies faster than its competitors. This provides a business with a distinct competitive advantage. We believe that organizations must value and integrate diversity within their culture in order to provide value to its diverse customers and partners.

Change Management
Building commitment and energy to change requires planning which is equal to or greater than planning initiatives focused on business strategy, structure and systems. Many change efforts are overcome by resistance because people haven't sufficient understanding of why it's happening and how it will impact them, their work and key relationships. Insight Consulting works with clients to develop a plan for change that builds both commitment and energy and lowers resistance.

1. Clarifying and aligning management and employees expectations and desired outcomes of the change process.
2. Diagnosing potential strengths and weaknesses of current accountable teams to implement the planned change.
3. Providing advanced training tailored to specific needs for teams to redesign work processes.
4. Assessing implementation and impact of change on individuals and work teams.

Performance Development
Management Skills Development is a longer term organization development program designed to advance exceptional leadership, communications, problem-solving, and management work practices throughout an entire organization. It is designed to have a direct impact on productivity and profitability and to capitalize on the unique critical strengths inherent in each work group.

Insight Consulting offers a variety of workshops designed to assist executives and managers in developing the skills and knowledge they need to achieve organizational goals. An effective utilization of these workshops is to include them as part of the whole process of solving specifically diagnosed organization and business problems. Performance-oriented workshops include a variety of learning activities aimed at developing relevant, practical competencies. The programs include:

Workshop participants reinforce their learnings through small group discussions, role playing, case studies, simulations, surveys, and readings. These activities are designed to provide a framework for applying these competencies to actual work problems and situations.

DAVID R. BELLE-ISLE, PH.D.
257 Eagle Trace Dr.
Half Moon Bay, CA 94019
650-726-9552
650-726-9558 Fax

David R. Belle-Isle is the Founder of Insight Consulting, and organizational change and human resources consulting firm. Since 1993, David has focused his consulting practice on culture and merger issues for Silicon Valley-based, high tech computer and bio-science companies. His international scope has included work with subsidiaries in Australia, Central America, Europe, Mexico and Russia. Prior to starting Insight Consulting, David served as the Chief Human Resource Officer of the nation's third largest employee-owned company, EPIC Healthcare Group. It was David's task to lead the development of a unique employee-owner culture at the healthcare company which was formed in 1988. David, who earned his doctorate in human and organizational development from the University of Northern Colorado, has spent more than 20 years working with major corporations to build organization cultures that are aligned with a business vision and strategic direction.

Before joining EPIC upon its formation in October 1988, David's tenure included human resource management roles in major corporations. He has served as Senior Officer in areas Planning, Marketing and Human Resources for several Fortune 500 Companies.

David served as President of the Texas Chapter of the ESOP Association, which provides education and support to ESOP companies and those considering employee-ownership strategies. David has been active in the design and delivery of seminars and keynote addresses to regional, national and international audiences.

David is published in Health Care and Business Trade publications. Additionally, he has been recognized by Who's Who in America and the World. He is currently writing a chapter for a book on Organization Culture Measurement and Change.

David is currently SVP of Organizational and Process Excellence for Intuit, Inc.

Linda Belle-Isle
257 Eagle Trace Dr.
Half Moon Bay, CA 94019
650-726-9552
650-726-9558 Fax

Linda Belle-Isle is Managing Partner of Insight Consulting, Inc. in Austin, Texas. Linda has twenty years of executive level operations experience, primarily in the health care field, where she was responsible for all financial, sales, and service functions of the business. She is an accomplished expert who earned many awards for her contributions to the home health care industry. She served as President of the Texas Association for Home Care from 1992-94, held various positions in national trade associations and worked on changing health care legislation in state and national levels.

As Managing Partner, Linda, coordinates all consulting assignments, training of associate consultants and web site administration for PII (Personal Insight Inventory) and OPII (Organization Practice Insight Inventory).

JOSEPH PHILIPP
3713 Guadalajara Court
Irving, Texas 75062
972-650-0808

Joe Philipp is with Insight Consulting of Irving, Texas, an organizational change and human resource-consulting firm. In this role he specializes in helping organizations effectively manage the strategic business issues associated with organizational change and performance improvement. His consulting assignments include extensive work with technology, manufacturing, pharmaceutical and healthcare organizations. He has designed performance management systems, career development systems, organizational surveys and assessment, and business planning systems.

Prior to consulting, Joe's 18 years of business experience included assignments in which he designed and implemented organizational effectiveness and management development projects. He has served in senior human resource roles in three Fortune 500 companies.

Joe gained extensive experience in the field of Organizational Development as a Director of Training and Organizational Development. He has designed reward and recognition and performance accountability systems. He earned his Masters in Business Administration from the University of Wisconsin. Joe has presented at corporate and professional association conferences including the American Management Association and the Human Resource Planning Association.